Your personal data belongs to you. This policy explains precisely what isaclive collects, why we collect it, how it is stored and protected, and the rights you hold as a member and as a data subject under applicable law.
Last updated: 1 January 2026Six core principles that govern how we handle the personal information of every isaclive member, from Kuala Lumpur to Kota Kinabalu.
Every data transmission between your browser and our servers is secured with industry-standard 256-bit SSL encryption — the same standard used by Malaysia's major financial institutions including Maybank and CIMB.
Access to member personal data within isaclive is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational reason may access your account information.
isaclive does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your information is used solely to operate and improve the services you have signed up for.
We only collect the data we genuinely need to provide our services, comply with regulatory obligations, and keep your account secure. Every category of data we collect is documented in this policy.
You have the right to access, correct, port, and request deletion of your personal data. Requests are handled promptly, with substantive responses within 30 days of receipt.
Our data handling practices are designed to meet the requirements of applicable data protection legislation and the anti-money laundering obligations of our operating jurisdiction, protecting both you and the integrity of the platform.
This Privacy Policy ("Policy") describes how isaclive ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects the personal data of individuals ("you", "Member", "User") who access or use the services available at https://isaclive.cam and any associated mobile-optimised interfaces.
isaclive is committed to handling personal data responsibly and with full transparency. We collect only what is necessary, use it only for the purposes stated in this Policy, and implement rigorous technical and organisational measures to keep it secure at all times.
By registering an Account on isaclive, by depositing funds, placing bets, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy in its entirety and consent to the data processing activities described herein. This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy.
Your privacy is not an afterthought at isaclive. It is a design requirement built into our systems from the ground up. We do not profit from your data by selling it to marketers or data brokers — full stop.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
isaclive acts as the Data Controller for all personal data collected from members and visitors to the platform. As Data Controller, isaclive is responsible for ensuring that personal data is processed lawfully, fairly, and transparently; collected only for specified, explicit, and legitimate purposes; limited to what is necessary; accurate; stored no longer than necessary; and processed in a manner that ensures appropriate security.
For all data protection enquiries, subject access requests, or complaints relating to the handling of your personal data, please contact our Data Protection team via the contact details provided in Section 16 of this Policy.
isaclive does not appoint external Data Controllers over your data. Third-party service providers who access your data do so exclusively as Data Processors, acting under our instructions and under contractual obligations that mirror the protections described in this Policy.
isaclive collects personal data across the following categories, depending on the nature of your interaction with the platform:
Full legal name, date of birth, gender, nationality, Malaysian MyKad or passport number, profile username, and account password (stored in hashed, non-reversible form).
Residential address (including city, postcode, and state — e.g., Kuala Lumpur, Penang, Johor Bahru, Shah Alam), email address, and mobile telephone number.
Deposit and withdrawal history, transaction amounts in Malaysian Ringgit (MYR), payment method identifiers (e.g., masked e-wallet account references, FPX bank identifiers), and account balance records. Full payment card numbers are never stored by isaclive.
Bet history, game session logs, wagering totals, bonus usage records, win/loss records, and sports betting selections (including EPL, Liga Super Malaysia, UFC, and other markets you have bet on).
IP address, browser type and version, operating system, device identifiers, screen resolution, time zone, and session timestamps. This data is collected automatically when you access the platform.
Records of Live Chat sessions, WhatsApp interactions, email correspondence, and any other communications you initiate with our customer support team, including the content of those communications and metadata such as timestamps.
Copies of government-issued identity documents (Malaysian MyKad, passport, or equivalent), proof of residential address, and evidence of payment method ownership submitted during the KYC verification process.
isaclive collects personal data through the following channels and mechanisms:
isaclive processes personal data only where a lawful basis for doing so exists. The following table summarises our principal processing activities, the purposes served, and the corresponding legal basis:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract |
| Processing deposits and withdrawals in MYR | Performance of a contract |
| Identity verification (KYC) and age verification | Legal obligation; Legitimate interests |
| Anti-money laundering and fraud prevention monitoring | Legal obligation; Legitimate interests |
| Providing customer support across Live Chat, WhatsApp, and email | Performance of a contract |
| Sending transactional communications (deposit confirmations, withdrawal alerts) | Performance of a contract |
| Sending promotional communications and bonus offers (where opted in) | Consent |
| Platform security monitoring and abuse prevention | Legitimate interests |
| Responsible gambling monitoring and intervention | Legal obligation; Legitimate interests |
| Compliance with regulatory reporting obligations | Legal obligation |
| Analytics for platform improvement and performance monitoring | Legitimate interests (pseudonymised) |
Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal. To withdraw consent, contact our support team at [email protected].
isaclive does not sell, rent, or otherwise commercially disclose your personal data to any third party for their own marketing purposes. Personal data is shared only in the following circumstances and only to the extent necessary for each stated purpose:
To process your deposits and withdrawals, isaclive shares the minimum necessary transaction data with our approved Malaysian payment partners operating DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks, Public Bank, and Hong Leong Connect services. These partners are contractually obligated to process this data solely for payment settlement purposes.
Accredited identity verification service providers may receive identity documents and personal details for the purpose of KYC and AML compliance checks. These providers act as Data Processors under our instruction and are bound by equivalent data protection obligations.
Third-party game studios and live dealer platform operators whose content is hosted on isaclive may receive session-level technical data (such as bet amounts and game session identifiers) necessary for game functioning and result verification. No personally identifiable information beyond what is operationally necessary is shared for this purpose.
isaclive may disclose personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, by a valid legal order, or where we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of isaclive, its members, or the public.
In the event of a merger, acquisition, restructuring, or sale of all or part of our business, personal data held by isaclive may be transferred to the acquiring or successor entity, subject to equivalent privacy protections. Members will be notified of any such transfer that materially affects the handling of their personal data.
isaclive will never ask you to share your personal data via unofficial channels, social media, or messaging platforms. All legitimate data collection occurs through our official platform at https://isaclive.cam only.
Where the provision of our services requires personal data to be transferred to or accessed from jurisdictions outside Malaysia, isaclive takes all reasonable steps to ensure that such transfers are conducted with appropriate safeguards in place. These safeguards may include contractual data processing agreements incorporating standard contractual clauses, or transfers to jurisdictions that have been assessed as providing an adequate level of data protection.
isaclive prioritises the use of service providers and infrastructure that store and process data within the Asia-Pacific region where technically and commercially practicable, in order to minimise cross-border data flows for our Malaysian member base.
isaclive retains personal data for no longer than is necessary for the purpose for which it was collected, taking into account applicable legal, regulatory, accounting, and reporting obligations. The following general retention principles apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual.
isaclive uses cookies and similar technologies to ensure the proper functioning of the platform, enhance your user experience, and gather aggregated analytics that help us improve our services. The following categories of cookies may be placed on your device:
You may adjust your browser settings to refuse or delete cookies at any time. Note that disabling essential cookies will impair your ability to log in and use the platform. For detailed browser-specific instructions on managing cookies, please consult your browser's help documentation. isaclive does not currently respond to "Do Not Track" browser signals, as no uniform technical standard for such signals has been established.
As a Member of isaclive and as an individual whose personal data we process, you have the following rights under applicable data protection law. isaclive is committed to facilitating the exercise of these rights in a timely and transparent manner.
| Right | Description | Response Time |
|---|---|---|
| Right of Access | Obtain a copy of the personal data isaclive holds about you, together with information about how it is processed. | Within 30 days |
| Right to Rectification | Request correction of inaccurate or incomplete personal data held in your Account. | Within 30 days |
| Right to Erasure | Request deletion of your personal data where there is no compelling reason for its continued processing. Note: data subject to legal retention obligations cannot be deleted until the retention period expires. | Within 30 days |
| Right to Restriction | Request that isaclive restricts the processing of your personal data in certain defined circumstances, such as where you contest data accuracy. | Within 30 days |
| Right to Data Portability | Receive a copy of your personal data in a structured, machine-readable format, and the right to transmit that data to another controller where technically feasible. | Within 30 days |
| Right to Object | Object to processing based on legitimate interests, including profiling. You may also withdraw consent for marketing communications at any time. | Immediate for marketing; 30 days for other objections |
To exercise any of the above rights, please submit a written request to our Data Protection team at [email protected] with the subject line "Data Subject Request". We may require you to verify your identity before processing your request to prevent unauthorised disclosure of your personal data to third parties.
isaclive will not charge a fee for the exercise of data subject rights unless requests are manifestly unfounded, excessive, or repetitive. In such cases, a reasonable administrative fee may be applied, and you will be notified in advance.
isaclive implements a comprehensive set of technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, loss, or destruction. Key measures include:
While isaclive takes all reasonable measures to protect your personal data, no internet-based system can be guaranteed to be entirely secure. You are responsible for maintaining the confidentiality of your Account credentials and for notifying isaclive immediately if you suspect any unauthorised access to your Account.
The isaclive platform is strictly intended for persons aged 21 years and above. isaclive does not knowingly collect, solicit, or process the personal data of individuals under the age of 21. Age verification is a mandatory step during Account registration and KYC processes.
If isaclive becomes aware that personal data belonging to an individual under the age of 21 has been collected — whether through registration under a false age declaration or otherwise — we will immediately suspend the Account, delete the personal data in question (subject to any mandatory retention obligations), and take appropriate steps to prevent future access by the individual.
If you are a parent or guardian and believe that a minor in your care has registered an Account on isaclive using false age information, please contact us immediately at [email protected]. We will investigate and take prompt action.
The isaclive platform does not contain links to external third-party websites for advertising or general informational purposes. Where the platform interfaces with third-party payment processors (for example, to redirect you to your Maybank2u, CIMB Clicks, or Touch 'n Go eWallet session to authorise a transaction), that interaction is governed by the privacy policy of the respective third-party service provider.
isaclive is not responsible for the privacy practices or content of any third-party payment providers or game studios. We encourage you to review the privacy policies of any external services you interact with in connection with your use of the isaclive platform.
isaclive reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable legislation, or operational requirements. The "Last Updated" date displayed at the top of this page will be revised accordingly upon any material change.
Where amendments are material — particularly those that affect the legal basis for processing, the types of data collected, or your rights as a data subject — isaclive will provide advance notice to affected members via their registered email address and/or through a prominent notice on the platform. Your continued use of the platform following such notification constitutes acceptance of the revised Policy.
We recommend reviewing this Privacy Policy periodically to stay informed of how isaclive handles your personal data.
For all privacy-related enquiries, data subject access requests, or complaints regarding the handling of your personal data by isaclive, please contact our Data Protection team through the following channels:
If you are not satisfied with isaclive's response to your privacy concern, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction. In Malaysia, the Department of Personal Data Protection (JPDP) — operating under the Personal Data Protection Act 2010 (PDPA) — is the relevant supervisory authority.
isaclive treats all data protection complaints seriously and investigates each one thoroughly. We are committed to resolving privacy concerns fairly, transparently, and within the timeframes stated above. Our goal is to earn and maintain your trust — every interaction, every day.
850,000+ Malaysian members trust isaclive with their data and their bets. Secure deposits, fast withdrawals, and a platform that handles your personal information with the same care you'd expect from a financial institution.
For players aged 21 and above only. Play responsibly.